IPTECH SV • El Salvador

Bilingual Inbound Customer Support

24/7 English and Spanish inbound support that keeps your customers happy and your costs low. IPTECH agents in El Salvador deliver US-quality service at nearshore rates — same time zone, no delays.

Get a Free Quote → 📞 +1 (325) 309-2608

What We Offer

Everything Your Customers
Need, 24/7

Our inbound agents are trained to handle every type of customer interaction with empathy, professionalism, and speed.

📞

Phone Support

Live bilingual agents answer calls in English or Spanish, providing personalized service that builds loyalty and reduces churn.

💬

Chat & Email Support

Omnichannel coverage across live chat, email, and ticketing platforms. We integrate with Zendesk, Freshdesk, Intercom, and more.

🔄

Order & Account Management

Handle order inquiries, billing questions, returns, account updates, and escalations efficiently and accurately.

📊

Quality Monitoring

Every call is recorded and scored. Weekly QA reports give you full visibility into agent performance and customer satisfaction.

⚡

Fast Escalation Handling

Tier 1 agents resolve most issues on first contact. Complex cases are escalated to your internal team with full context, zero friction.

🌎

Bilingual Coverage

Serve your English and Spanish-speaking customers with native-level fluency — no accent barriers, no separate vendor needed.

Key Metrics

Performance You Can
Count On

<30s

Avg. Answer Time

95%

First Call Resolution

98.5%

CSAT Score

24/7

Availability

Why IPTECH

The Nearshore
Difference

Unlike offshore providers in the Philippines or India, IPTECH operates in El Salvador — the same time zone as most US businesses. Your team works when you work.

Every agent is fully bilingual, trained on US customer service standards, and backed by enterprise-grade call center infrastructure.

Same CST time zone as US — real-time collaboration
Bilingual English & Spanish agents on every shift
Dedicated agents trained exclusively on your brand
CRM integration (Salesforce, HubSpot, Zendesk)
Call recording & quality monitoring included
Go live in as little as 2 weeks
Save up to 60% vs. US domestic call centers
Month-to-month or long-term contracts available

FAQ

Common Questions

How quickly can you onboard a new inbound support team? ▼

Most clients go live within 2–3 weeks. This includes agent selection, product training, script development, and system integration. For larger teams (50+ seats), allow 3–4 weeks.

What is the minimum number of agents I can start with? ▼

We work with clients starting from as few as 2 dedicated agents. There's no large minimum — you scale up or down based on your volume needs.

Do your agents work exclusively for my company? ▼

Yes. Dedicated agents work solely on your account, learning your products, tone of voice, and processes deeply. Shared agent models are also available for lower-volume needs.

What platforms and tools do you integrate with? ▼

We integrate with most major platforms including Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, Shopify, and custom CRMs. We use your tools, not ours.

How do you handle quality assurance? ▼

All calls are recorded and a percentage are evaluated weekly by our QA team using your custom scorecard. You receive weekly performance reports and monthly business reviews.

Ready to Get Started?

Get a free, no-obligation consultation. We respond within 2 business hours.