Inbound Customer Support
Professional, empathetic agents handling your customer inquiries, complaints, and support requests around the clock in English and Spanish.
IPTECH delivers high-performance bilingual call center solutions for US companies. Cut costs by up to 60% without compromising quality, powered by 100+ trained agents in the same time zone.
Trained Agents
Cost Savings
Operations
Bilingual
From inbound support to outbound revenue generation, we handle every customer interaction with precision and care.
Professional, empathetic agents handling your customer inquiries, complaints, and support requests around the clock in English and Spanish.
Revenue-driven sales teams trained in consultative selling, cold calling, appointment setting, and pipeline management for your business.
Tier 1 and Tier 2 tech support agents who troubleshoot issues, guide users, and resolve problems quickly to reduce churn and escalations.
Targeted prospecting and qualification campaigns that fill your sales pipeline with high-intent leads ready for conversion.
Professional survey campaigns to gather customer feedback, measure satisfaction scores, and provide actionable business intelligence.
Compassionate, persuasive agents experienced in nonprofit fundraising calls, donor retention, and recurring gift campaigns.
Located in El Salvador (CST), your team operates in real-time sync with your US operations — no overnight delays or scheduling nightmares.
Every agent is fluent in English and Spanish, allowing you to serve diverse customer bases without hiring separate teams.
Nearshore pricing without offshore compromises. Get US-quality service at a fraction of the cost of domestic call centers.
From signed contract to live calls in as little as 2 weeks. Our trained agent pool means you scale without the hiring delays.
Enterprise-grade infrastructure with data security protocols, call recording, quality monitoring, and full regulatory compliance.
Getting started is simple. We handle the heavy lifting so you can focus on growing your business.
We learn about your business, goals, volume needs, and specific requirements in a no-obligation consultation.
We design a tailored solution with the right team size, skill profiles, scripts, and technology stack for you.
Your dedicated team is trained on your products, brand voice, and systems. We integrate with your CRM and tools.
Calls start flowing with full quality monitoring, real-time dashboards, and ongoing optimization from day one.
Our agents are trained across a wide range of industries to deliver expert-level service.
"IPTECH transformed our customer service operations. Their bilingual agents handle our Spanish-speaking customers flawlessly, and we cut costs by 55%."
"We went from zero to a 30-seat outbound sales team in under 3 weeks. The ramp-up speed and lead quality exceeded all our expectations."
"The same time zone advantage is huge. We communicate in real time and their team feels like a true extension of ours. Highly recommend."
Get a free, no-obligation consultation and discover how IPTECH can reduce your costs while improving customer experience.
Reach out by phone, email, WhatsApp, or fill out the form. We respond within 2 business hours.
Residencial Cima de la Escalón #11-A
San Salvador, El Salvador